Answering the phone properly is crucial to the success of your restaurant. Here is a simple script you can use in your restaurant.

Answering the phone is the first training I do with a new employee. It only takes a few minutes and sets the tone for the culture you desire in your restaurant. It also gives you something simple to follow up on with your team so they understand the importance of doing things properly.

Must See Video Highlights:

• 0:53 – practice with your staff BEFORE they are allowed to answer the phone
• 1:28: The SCRIPT!
• 2:07: Have you called your restaurant lately?
• 2:30 – Remember: say it with a smile!