If the customer isn’t always right, what should you do when you have customers who will never fit into your culture?

Firing all your restaurant staff has it’s advantages when you know how to rehire them properly. 4 simple steps for a better restaurant

When you worry about training employees TOO well, you lose the opportunity to do what you actually want in business and life.

Ditch dysfunction in your restaurant by setting the bar high and developing (not managing) your employees.

If you feel like you are talking but nobody is listening, its because your staff is NOT on the same page as you. They are not as excited as you, often times they just don’t get it. The good news is, getting them on the same page with you is easier than you think.

Do these 3 things for every guest, every time if you want to create a WOW experience. Miss one, and you’re just relying on luck.

Figuring out HOW & WHY something happened is more important than hearing all of the details on what happened. Tips to keep you on track

We all have employees who ‘hate’ each other, in order to fix this relationship, you have to understand what is causing the hatred.