If you feel like you are talking but nobody is listening, its because your staff is NOT on the same page as you. They are not as excited as you, often times they just don’t get it. The good news is, getting them on the same page with you is easier than you think.
Do these 3 things for every guest, every time if you want to create a WOW experience. Miss one, and you’re just relying on luck.
Figuring out HOW & WHY something happened is more important than hearing all of the details on what happened. Tips to keep you on track
We all have employees who ‘hate’ each other, in order to fix this relationship, you have to understand what is causing the hatred.
If you ever feel like you have managers on your team that are not getting the job done for you, it likely because there is some confusion regarding the role of a restaurant manager.
Your restaurant is only as strong as its weakest link. Often times a weak link is due to an improperly trained employee. Click the button below to watch a video about the 5 step system my clients use to strengthen their team and create excellent employees.
The affordable care act is very confusing to many people. Especially if you are right on the cusp of needing to supply insurance to your employees or not. Find out all the details and how the affordable care act is going to effect your restaurant
Effective January 1st. 2014, the Revenue ruling 2012-18 is dramatically effecting service charges or automatically applied tips! And from the people I spoke with, the IRS is going to be getting VERY serious about enforcing these new tipping policies!
Getting your restaurant staff to follow your visions and dreams, instead of their own, can be a little tricky. The one area in your restaurant, or any business, that is not up for vote, opinion or interpretation is your vision!
When was the last time you stopped to ask WHY? Why am I doing this, why am it doing it that way? This is the BEST question you can ask about everything in your restaurant, business or life!
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