Generic evaluation questions aren’t good enough. Let me tell you what questions I use to get better answers from employees.

Distractions prevent people from getting things done. Let me tell you what do when employees don’t do something they were supposed to.

When your restaurant is falling apart, should you blame the employees or the managers? My answer is neither & I have a very good reason

Want the respect of your restaurant employees? I explain the 2 keys to earning respect: improve their lives & unconditional love.

If the customer isn’t always right, what should you do when you have customers who will never fit into your culture?

Firing all your restaurant staff has it’s advantages when you know how to rehire them properly. 4 simple steps for a better restaurant

When you worry about training employees TOO well, you lose the opportunity to do what you actually want in business and life.

Ditch dysfunction in your restaurant by setting the bar high and developing (not managing) your employees.

If you feel like you are talking but nobody is listening, its because your staff is NOT on the same page as you. They are not as excited as you, often times they just don’t get it. The good news is, getting them on the same page with you is easier than you think.

Do these 3 things for every guest, every time if you want to create a WOW experience. Miss one, and you’re just relying on luck.