Summary

It’s easy to sit in the past and try to figure out why something bad happened. If you’re like most restaurant owners, you’re looking to waste LESS time and this video will help. We’re talking today in this super short video about what you should and shouldn’t do when something goes wrong.

To learn more please either watch the video above, read the transcript or listen to the podcast below.

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TRANSCRIPT

Read the Video Transcript by Clicking Here...

Stop arguing about what happened. And start arguing about why it happened and how we can fix it. I’m going to share with you some tips today.

Hi everybody my name is Ryan Gromfin. I’m an author, speaker, chef, restaurant owner and I’m the founder of TheRestaurantBoss.com as well as RestaurantProfitandPerformance.com. And like I just said stop arguing about what happened, and start focusing on why it happened and what we can do to prevent it from happening again.

So many times we sit down in meetings or we call someone into the office and we sit there and we rehash the past. What happened? What happened? What happened? What happened? And we argue over it and we converse over it, and we waste hours of our day over it.

You’re too busy for that! Stop it! Get right to the chase—find out what happened.

And then spend the rest of your time arguing about why did it happen? And how do we do something to prevent this from happening again. What new systems can we put into place? What questions could we ask? What could we have done differently to prevent this from happening again?

This is a really short video. There’s not much more I can say here other than stop wasting time in the past. Don’t worry so much about what specifically happened, but ask yourself why did it happen, and what can we do to prevent it from happening again in the future. I hope you enjoyed today’s video, and I look forward to seeing you next week.

Your Next Step

The next time a problem is presented to you, remember what your goal is: to find out how and why something happened so you can put systems in place to make sure it never happens again.  People will want to explain themselves, pass judgement or blame someone.  Don’t go there.  Stay on track.

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