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“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – Bill Gates

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You guys know that I am all about process and automation. It’s partly why you are here today, right? You want to improve your restaurant operations and increase profits.

But, like Bill Gates wisely said, “automation applied to an inefficient operation will magnify the inefficiency.”

It’s crucial to make sure your operations are in tip-top shape before you start automation. Otherwise, you will just keep digging your hole deeper. There is little to gain from improving efficiencies if they don’t drive your business forward.

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