The Best Way to Exceed Your Restaurant Guests Expectations
What makes a restaurant have great customer service? I can tell you it comes from doing one thing really well – exceeding your guests’ expectations.
“Opportunity is missed by most people because it is dressed in overalls and looks like work.” – Thomas A. Edison
There is no substitution for hard work and there is no shortcut for success. We all wish there was, but life (especially business) just doesn’t work that way.
What Defines Great Restaurant Customer Service
The only way to define great customer service in your restaurant is by exceeding your guests’ expectations.
“All organizations are perfectly designed to get the results they get.” – Arthur W. Jones
If you are seeing a 3% profit return, but really want a 10% profit return, then it’s time to hop off the carousel and take a look at your systems. Read more…
Three Lessons Restaurant Owners need from Chick Fil A
I love Chick-fil-A. Everything about them, honestly. And when it comes to restaurant operations, they are hands-down the best.
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – Bill Gates
It’s crucial to make sure your operations are in tip-top shape before you start automation. Otherwise, you will create more inefficiency.
Restaurant Owner Book Report – What Got you Here Won’t Get you There
Last month’s book report was so popular, I’m reviewing another great book, “What Got You Here Won’t Get you There” by Marshall Goldsmith.
“When you’re in a hole, stop digging.” – Denis Healy
Are you familiar with the “law of holes”? It’s an adage by Denis Healy that means when you keep digging your hole deeper, it’s harder to get out.
Three Things About Good Ideas
Great ideas are born every day. But, ideas without execution are useless. That’s the subject of today’s blog: my three truths about ideas.
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill
When faced with a challenge, are you a glass half full or glass half empty type of person? That’s what Winston Churchill refers to in today’s quote.
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