The perfect restaurant meeting is fast, effective and will help you get better results from your entire team. Click the button below to watch a video about how I teach clients to run meetings in their restaurant, then download my perfect meeting planner.
Always Transfer Tabs and Split Checks! Nothing frustrates me more than restaurants that are not willing to do a little extra work to make my experience at their restaurant a little easier, a little more enjoyable and just a little less difficult. So next time...
There are times in business when you feel like everything is a struggle. No matter what direction you face, you always have a head wind. In those moments, you must remember that "Kites rise highest against the wind." We don't get stronger lifting light weights, we...
Often times we have a great idea and the excitement produces a rush of adrenaline. We are so pumped with energy that we can work extra hours, sleep less and never get tired. Then when we start to work on the details, reality sets in. All of a sudden we get...
Executing the basics well in restaurant customer service will always make a positive impact on your bottom line. These six mistakes may seem obvious but think about this, the best athletes in the world are the best in the world, because they practice the basics more than anybody else…
Taking a few extra moments with your customers is a good way to decrease the amount of no shows and ensure your restaurant reservations show up. Only one in five customers who make reservations show up.
What kind of an impact would it have on your bottom line if a few of your restaurant customers came back more often, like the next day? Or, what if you could get more of your restaurant customers who love your lunch to try dinner with the family.
A new customer walks through your door thanks to a well-placed ad in a local newspaper and you’re ready to chalk up a win for the Big Picture marketing strategy. You were thrilled with those positive Yelp reviews and now it seems equally exciting that a paid ad works, too.
Is your restaurant a ‘selfie safe zone’? Just this past weekend, I saw a couple old enough to be my grandparents taking a selfie in front of a restaurant and then posting it Facebook.
I often preach PARTNERSHIP marketing as a way to expose your restaurant to customers from other businesses. Its cheap, effective, targeted and if you partner with the right businesses there is already a level of trust.
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