The only way to define great customer service in your restaurant is by exceeding your guests’ expectations.

If you’re waiting until you need staff to start recruiting, then you’re behind the 8 ball. Read my secret for hiring the best employees.

Answering the phone properly is crucial to the success of your restaurant.

Employees are your restaurant’s backbone. If some of them are not doing their job properly you may have just used the wrong process when hiring them.

Get motivated through raising the standards in your restaurant. Let me tell you some steps on how you can raise it.

Lack of motivation will hold you back on getting your restaurant to the next level. I will tell you one of the things that can help you get motivated.

Projects can get so large and daunting that you end up not doing anything. Let me show you how to handle them without getting overwhelmed.

Generic evaluation questions aren’t good enough. Let me tell you what questions I use to get better answers from employees.

Distractions prevent people from getting things done. Let me tell you what do when employees don’t do something they were supposed to.

When your restaurant is falling apart, should you blame the employees or the managers? My answer is neither & I have a very good reason