Employee performance is one of the most sensitive topics for any business owner. How do you properly measure and incentivize employees?
What makes a restaurant have great customer service? I can tell you it comes from doing one thing really well – exceeding your guests’ expectations.
There is no substitution for hard work and there is no shortcut for success. We all wish there was, but life (especially business) just doesn’t work that way.
The only way to define great customer service in your restaurant is by exceeding your guests’ expectations.
If you are seeing a 3% profit return, but really want a 10% profit return, then it’s time to hop off the carousel and take a look at your systems. Read more…
I love Chick-fil-A. Everything about them, honestly. And when it comes to restaurant operations, they are hands-down the best.
It’s crucial to make sure your operations are in tip-top shape before you start automation. Otherwise, you will create more inefficiency.
Last month’s book report was so popular, I’m reviewing another great book, “What Got You Here Won’t Get you There” by Marshall Goldsmith.
Are you familiar with the “law of holes”? It’s an adage by Denis Healy that means when you keep digging your hole deeper, it’s harder to get out.
Great ideas are born every day. But, ideas without execution are useless. That’s the subject of today’s blog: my three truths about ideas.
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